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Elegna Care - Quarantee Person Centred Care.

Call us today - 07400 124321 , 01268916754

Email - info@elegnacare.co.uk

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Statement of Purpose

Registered Provider

Name: Elegna Care Ltd
 
Office Address: 80 Lionel Road,
Canvey Island
SS8 9DJ
 
 






At Elegna Care Ltd, we are committed to delivering the highest possible level of care and support to the people who use our services each and every time, in line with their individual wishes, rights and aspirations to lead a fulfilled and independent life in their own home.

We are dedicated to supporting adults aged 18+ with physical disabilities, dementia and other co-morbid conditions.

Elegna Care Ltd aims to always provide a variety of opportunities, outcomes and choices, to a range of ‘service users’ who may require support at home.


Our individualised person-centred care service offers a range of support options including;

  • Personal care tasks/activities
  • Medication support/administration
  • Offering therapeutic and meaningful activities
  • Encourage independence
  • Provide emotional support
  • Foster lifelong learning
  • Advocacy for the rights of individuals
  • Key working
  • Support planning
  • Budget and finance management
  • End of life and palliative care
  • Managing challenging behavior
  • Personal development
  • Support with comorbid conditions e.g. diabetes


Our Values

Elegna Care is built on the following values in which we pride ourselves on:

  • Everyone should have the right to remain in their own home and be given the appropriate level of care and support to do so as safely and as independently as possible;
  • Everyone has the right to be treated with dignity, respect, empathy and compassion;
  • Everyone has the right to lead the quality of life they wish and should be encouraged to do so;
  • Everyone has the right to make their own choices, decisions and take risks;
  • Everyone has the right to privacy and confidentiality;
  • Everyone has the right to be supported holistically to reach their full potential.

To support our beliefs and key organisational values, we will work in partnership with people 9who use our services, their families/carers/representatives, local authorities, healthcare professionals/medical practitioners and our regulators to ensure:

  • That our care services are always person-centred, current, and evolve and respond to service user needs, wishes and preferences.
  • That our care services are provided in a way that is both cost effective and suitably tailored to the circumstances and needs of our service users.
  • That we are always honest and transparent in everything we do.
  • That we value and respect our committed and skilled care team and offer continuous opportunities for our staff to develop professionally.


Aims, Objectives & Philosophy of Care

The aims and objectives of the organisation are as follows:

  • To deliver exceptional Care/support services by ensuring that all service users receive high quality and personalised care tailored to their unique needs and preferences.
  • To provide compassionate and dignified care by fostering a culture of empathy and respect in the delivery of care and support services, upholding the dignity and autonomy of every individual and recognising the importance of emotional well-being and creating a supportive environment that goes beyond just physical assistance.
  • To support independent living by facilitating the empowerment of service users to maintain their independence and freedom by offering assistance that enhances their ability to live in their own homes and developing personalised care/support plans that focus on promoting autonomy and self-sufficiency.
  • To ensure safety and well-being by prioritising the safety and security of service users through rigorous safety protocols and regular assessments of the home environment and implementing measures to prevent accidents and respond promptly to emergencies, ensuring a secure and protected living space.
  • To encourage a sense of community and companionship by promoting social engagement and interaction with others, recognising the vital role of companionship in overall well-being.
  • To foster a culture of continuous development by regularly reviewing and updating care practices in response to feedback, emerging practices and changes in social care standards, investing in staff training and development to ensure that the team remains at the forefront of industry knowledge and skills.
  • To adhere to regulatory standards and guidelines by complying with all relevant regulations set forth by the Care Quality Commission(CQC)and other governing bodies, striving for transparency and accounta3bility in all aspects of operation, maintaining the highest standards of professionalism and ethics.


What We Provide

We can offer a range of home care services, tailored to meet people’s individual needs. These may include:

  • Personal Care
  • Preparing light snacks and meals
  • Domestic tasks
  • Medication assisting and administration
  • Respite care
  • Social support
  • Community links
  • Advocacy
  • Employment/educational support
  • Therapeutic activities
  • Finance management
  • Support with health management


Good Governance & Quality Assurance

Elegna Care Ltd recognises our duty and responsibility under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 17 Good Governance, Care Quality Commission (CQC) Fundamental standards and other relevant legislations, to ensure that we have effective governance systems in place to constantly monitor and improve the quality and safety of our care service.

Leadership and Management
We will appoint qualified and experienced leaders who are committed to upholding the highest standards of governance, care delivery, and ethical conduct. Our leadership team will regularly review and update policies and procedures to align with current best practices, regulatory requirements, and industry standards.

Robust Quality Assurance Systems
Elegna Care Ltd will implement robust quality assurance systems that encompass regular internal audits, reviews, and evaluations of our care services. We will establish mechanisms for collecting and analyzing feedback from service users, their families, and our staff to identify areas for improvement and to address concerns promptly.

Staff Training and Development
Ensuring that our staff is well-trained and competent in delivering high-quality care services through continuous professional development programs. Regular training sessions will be conducted to keep our team abreast of the latest advancements in social care practices and to reinforce the importance of adherence to regulatory standards.

Risk Management
Elegna Care Ltd will conduct comprehensive risk assessments, identifying potential hazards and implementing measures to mitigate risks and promote the safety of service users. We will maintain transparent communication channels for reporting incidents and near misses, fostering a culture of openness and continuous improvement.

Regular Monitoring and Reporting
Implementing a structured system for ongoing monitoring of the quality and safety of care services, including regular internal audits and performance reviews. Timely reporting to the relevant regulatory authorities and stakeholders, demonstrating our commitment to transparency and accountability.

Compliance with CQC Fundamental Standards
Consistently adhering to the Fundamental Standards outlined by the CQC, with a proactive approach to addressing any identified areas of non-compliance. Engaging in regular self-assessments and external evaluations to ensure alignment with the CQC's expectations and requirements.

Continuous Improvement
Establishing a culture of continuous improvement by fostering innovation, learning from experiences, and implementing evidence-based practices to enhance the quality of care services. Regularly reviewing and updating policies and procedures in response to changes in legislation, industry best practices, and emerging social care trends.
At Elegna Care Ltd, we are dedicated to the principles of good governance and quality assurance. By prioritizing the safety, well-being, and satisfaction of service users, and by maintaining a commitment to continuous improvement, we aim to not only meet but exceed the standards set forth by regulatory bodies and legislations. Our governance systems are designed to provide assurance to our clients, their families, and regulatory authorities that we are delivering care services of the highest quality and safety.